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| SHOPPING GUIDE |
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Basic Information
We adopt advanced automatic shopping
and check-out system online for your convince. The
process of first shopping is just the beginning to our
registered member for new customers. If you are a new
customer, please click Add to Cart below the
products you like, the system will guide you complete
shopping and check-out. Type and price of every single
product you choose will show as clear sheet interface
and accumulated automatically, please pay attention to
suggestive word around sheet which will guide you to the
next step.
Please click Check Out after choosing products to
the next step of fill in information and be registered
member. (If you are our member, you will get our member
price after login by your ID and password). The
information you should fill in are personal details of
recipients, your user ID and password, etc. After
consumption successfully in our website, you will
convert to our member; meanwhile your user ID and
password will be valid member ID and password. You will
get our member price and membership points since now.
Please click Register,
you will see your account information after register
successful and take effect. Please confirm the
information and click Check out to select
transportation and payment. Click Order confirm
to complete.
Your will check your order and user information which
has submitted to our company. Please login and click
My Orders, to inquire about your historical order
when you forget your order content.
We will prepare the products as you required when
received your order and send you products once payment
received. The confirmation letter and receipt will sent
as warranty.
Payment Method
1. Pay by Credit Card:
We accept VISA and MasterCard credit card. Your card
shall be verified by VISA MasterCard system in order to
make online payment. If you can not be successful,
please contact your bank opening up credit card online
payment authentication. Payment receives in 1 day.
2. Pay by Western Union:
Western Union is a very easy and quick way to send and
receive payment. We will invoice you with the payment
information. Please email us (payment@vogueme.com)
or reply on our required form: MTCN number, name of
sender, amount, and order number. Payment receives in 1
day.
Find the closest agency, please check following:
http://www.westernunion.com
3. By bank Transfer
You can choose Bank Transfer when you check out and we
will invoice you with our bank transfer information.
Please email us (payment@vogueme.com)
or reply on our inquired form by your transfer
information after payment finished. Payment receives in
3-7 days.
Shipping Method
All of our products are shipped by
EMS or other fast express delivery method.
You can receive the good in 3-7 days after paid. We will
provide the tracking number so you can track online.
To track for EMS:
http://www.ems.com.cn/english-main.jsp
To track for UPS:
http://www.ups.com
The shipping cost based on weight and your location. You
shall fill in your location when checking out and our
system will calculate automatically and give out the
total shipping cost of your order.
To ensure your orders can reach you, when make order
please fill the form with your detailed address and
phone number.
All the products are insured, if got lost or broken, we
will take the responsibility for exchange or resent.
After Service
The customers who are shopping in
VOGUEME will get our promise and after service.
1. Please send us E-mail at question@vogueme.com or
leave word on Guestbook or contact our customer service
department by service online Msn: voguemeservice@hotmail.com,
if you have any question in the process of shopping.
2. Please consult to our customer service department by
E-mail or service online， our staff will reply and
assistant customers to solve problem in 24 hours.
3. Customer can reject if the products are broken and
fail to work when received, VOGUEME will replace for
free.
4. VOGUME customer service will inform customers by
E-mail or phone if short of products, we promise to send
it when we have as soon as possible; customer service
will consult customers by E-mail or phone to change
equivalence or refund.
5. Please contact service site which indicated in
products guarantee label when products occur quality
problem in correct and natural use, please read
guarantee label and instruction to learn more details
about guarantee time and method 6. Please contact us in
time to protect your right and interest when you have
problem and cannot solve it by your self according to
the instruction.
Exchange Service
Exchange condition
Customers can exchange products when discontent about
them as long as meet below condition.
1. The products should be never be used， they have
quality problem and not made by human being.
2. Customers shall claim in 3days after receiving the
products.
3. Return with whole packing and accessories.
Note: The products in VOGUEME were tested and inspected
strictly and attain relevant quality standard. The
products customer bought are the same quality with that
in our website which customer intent to buy. Please
contact customer service at service@vogueme.com if there
is quality problem in product that customer bought from
VOGUEM.
Follow condition belong to products quality problem.
a. Existent of fallacious and potential danger which
harm to person or property.
b. Without use performance which should be have, except
that there is explanation about blemish.
c. Unconformity with description or picture, products
standard indicated on outer packing, production
instruction.
Exchange checking
(1) You may check products when received and ask express
to refund to sender’s address.
(2) Please contact us when you are dissatisfied about
products or there is quality problem in valid time and
refund by decided method. [We will pay the freight fee
of exchange]
Replace or Refund
When we received and test products refunded, if packing
are in good condition and relevant accessories such as
instruction and guarantee label completed.
a. The new and good products will be sent again same as
last one if exchange.
b. Products expenses will return to customer by credit
card or bank transfer.
Contact us
Email：service@vogueme.com
Online:
voguemeservice@hotmail.com
Contact person: Jessica |
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